Privacy Policy

KP MONITORING SERVICES LTD, Registration number 12007679, Registered address 31 High Street, CB9 8AD, Haverhill, Operating address KP ACOUSTICS, 1 GALENA ROAD, W60LT, LONDON are data controllers of personal information collected and processed through KPMS Services.

We collect your personal information in order to provide and continually improve our products and services.
Here are the types of personal information we collect:

• Information you give us: we receive and store any information you provide in relation to KPMS Services. You can choose not to provide certain information but then you might not be able to take advantage of many of our KPMS Services.


• Automatic information: we automatically collect and store certain types of information about your use of KPMS Services including your interaction with content and services available through KPMS Services. Like many websites, we use cookies and other unique identifiers and we obtain certain types of information when your web browser or device accesses KPMS Services and other content served by or on behalf of KPMS on other websites.


• Information from other sources: we might receive information about you from other sources such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

We process your personal information to operate, provide, and improve the KPMS Services that we offer our customers. These purposes include:

• Purchase and delivery of products and services. We use your personal information to take and handle orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.


• Provide, troubleshoot, and improve KPMS Services.We use your personal information to provide functionality, analyse performance, fix errors, and improve usability and effectiveness of the KPMS Services.


• Recommendations and personalisation. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalise your experience with KPMS Services.


• Comply with legal obligations.In certain cases, we collect and use your personal information to comply with laws. For instance, we collect from sellers information regarding place of establishment and bank account information for identity verification and other purposes.


• Communicate with you.We use your personal information to communicate with you in relation to KPMS via different channels (e.g., by phone, email, chat).


• We use your personal information to display interest-based ads for features, products, and services that might be of interest to you.


• Fraud prevention and credit risks.We process personal information to prevent and detect fraud and abuse in order to protect the security of our customers, KPMS, and others. We may also use scoring methods to assess and manage credit risks.


• Purposes for which we seek your consent.We may also ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.

We use cookies and similar tools to enhance your experience, provide our services, understand how customers use our services so we can make improvements, and display ads. Approved third parties also use these tools in connection with our display of ads. To enable our systems to recognise your browser or device and to provide KPMS Services to you, we use cookies. For more information about cookies and how we use them, please read our Cookies Notice.

• Business transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that kpeNView.com or kpeNViewCloud.com. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.


• Protection of KPMS and others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of KPMS, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.


• Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

Transfers out of the European Economic Area and the UK. Whenever we transfer personal information to countries outside of the European Economic Area or the UK, we ensure that the information is transferred in accordance with this Privacy Notice and as permitted by the applicable laws on data protection. We rely on European Commission adequacy decisions or use contracts with standard safeguards published by the European Commission and similar measures under UK laws for such transfers.

We design our systems with your security and privacy in mind.

• We work to protect the security of your personal information during transmission by using encryption protocols and software.


• We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling credit card data.


• We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal customer information. Our security procedures mean that we may ask you to verify your identity before we disclose personal information to you.


• Our devices offer security features to protect them against unauthorised access and loss of data. You can control these features and configure them based on your needs.


• It is important for you to protect against unauthorised access to your password and to your computers, devices, and applications. We recommend using a unique password for your KPMS account that is not utilized for other online accounts. Be sure to sign off when you finish using a shared computer.

• Third-party advertisers and links to other websites:KPMS Services may include third-party advertising and links to other websites and apps. Third party advertising partners may collect information about you when you interact with their content, advertising, and services.


• Use of third-party advertising services:We provide ad companies with information that allows them to serve you with more useful and relevant KPMS ads and to measure their effectiveness. We never share your name or other information that directly identifies you when we do this. Instead, we use an advertising identifier like a cookie or other device identifier. For example, if you have already downloaded one of our apps, we will share your advertising identifier and data about that event so that you will not be served an ad to download the app again. Some ad companies also use this information to serve you relevant ads from other advertisers.

You can access your information, including your name, address, payment options, profile information, subscription, and purchase history in the “Your Account” section of the website.

If you have any questions or objection as to how we collect and process your personal information, please contact our Customer Service. Many of our KPMS Services also include settings that provide you with options as to how your information is being used.

• As described above, you can choose not to provide certain information but then you might not be able to take advantage of many of the KPMS Services.


• You can add or update certain information. When you update information, we usually keep a copy of the previous version for our records.


• If you don’t want to receive e-mail or other communications from us, please adjust your customer communication preferences by using the unsubscribe.


• If you want to browse our websites without linking browsing activity to your account, you may do so by logging out of your account and disabling cookies on your browser.


• When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.


• You will also be able to opt out of certain other types of data processing by updating your settings on the applicable KPMS website.

In addition, subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to our processing of your personal data or ask that we restrict the processing of your personal data in certain instances. If you wish to do any of these things, please contact Customer Service.

We keep your personal information to enable your continued use of KPMS Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Notice, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. For example, we retain your transaction history so that you can review past purchases (and repeat orders if desired) and what addresses you have shipped orders to, and to improve the relevancy of products and content we recommend.

The EU GDPR and UK data protection laws require a legal basis for our use of personal information. Our basis varies depending on the specific purpose for which we use personal information. We use:

• Performance of a contract when we provide you with products or services, or communicate with you about them. This includes when we use your personal information to take and handle orders, deliver products and services, and process payments.



• Our legitimate business interests and the interests of our customers when we improve KPMS services of our customers, ourselves, or others, and when we provide you with interest-based advertising.


• Your consent when we ask for your consent to process your personal information for a specific purpose that we communicate to you. When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop processing of your data for that purpose.


• Compliance with a legal obligation when we use your personal information to comply with laws. For instance, we collect seller place of establishment and bank account information for identity verification purposes.


• These and other legal bases depending on the purpose for which we use personal information.

If you have any concern about privacy at KPMS or want to contact one of our data controllers, please Customer Service with a thorough description and we will try to resolve the issue for you.
Our business changes constantly and our Privacy Notice will change also. You should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

Information You Give Us When You Use KPMS ServicesYou provide information to us when you:

• search for products or services in our stores;


• place an order through KPMS Services;


• provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us).


• configure your settings on, provide data access permissions for, or interact with an KPMS device or service;


• communicate with us by phone, e-mail, or otherwise;


• complete a questionnaire, a support ticket, or a contest entry form;


• complete a questionnaire, a support ticket, or a contest entry form;


• specify a Special Occasion Reminder; or


• employ Product Availability Alerts, such as Available to Order Notifications.

As a result of those actions, you might supply us with such information as: your name; address and phone number; payment information; your age; your location information; your IP address; people, addresses and phone numbers listed in your Addresses ; e-mail addresses of your friends and other people; content of reviews and e-mails to us; personal description and photograph in Your Profile; voice recordings when you audio stream; collected or stored in connection with KPMS Services, information and documents regarding identity and standing; corporate and financial information; credit history information; VAT numbers; and device log files and configurations, including Wi-Fi credentials, if you choose to automatically synchronise them with your other KPMS devices.

Automatic Information

Examples of the information we collect and analyse include:

• status of recent orders (including subscriptions);


• your complete order history;


• personally identifiable information (including name, e-mail, password, communications and personalised advertising preferences, address book and 1-Click settings);


• payment settings (including payment card information and gift voucher, gift card and cheque balances);


• e-mail notification settings (including Product Availability Alerts, Deliveries, Special Occasion Reminders, and newsletters);


• recommendations and the products you recently viewed that are the basis for recommendations (including Recommended for You and Improve Your Recommendations);


• your content, devices, services, and related settings, and communications and interest-based advertising preferences;


• content that you recently viewed;


• Your Profile (including your product Reviews, Recommendations, Reminders and personal profile).